How long does it take to make my figurine?

Each figurine is handcrafted to order and takes approximately 12-15 business days to complete. After production, shipping takes 3-5 business days within the US.

What kind of photo should I upload?

For best results, upload a clear, well-lit photo with the subject facing forward. Natural lighting works best. The photo should be at least 1 MB in size.

Can I have multiple people in one figurine?

Yes! Our Couple, Family, Friends, and Mixed Style figurines can include multiple people. Provide a clear photo for each person.

What if I don't like the result?

We offer a 100% satisfaction guarantee. If you're not completely happy with your figurine, we'll remake it for free or provide a full refund.

Do you ship internationally?

Yes, we ship to over 40 countries worldwide. International shipping takes 7-15 business days and costs are calculated at checkout.

Free 3D Preview Before Printing · Ships Worldwide

Contact Us

Have questions about your order? Need help choosing the perfect style? Want to discuss a custom project? We're here to help.

Email Us

Customer Support: sales01@joyfulpop.com.cn

Response time: 24-48 business hours

Business Hours

Monday - Friday, 9:00 AM - 6:00 PM

Facebook: @joyfulpop · Instagram: @joyfulpop · Pinterest: @joyfulpop

Please include your order number in all correspondence for faster assistance.

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