How long does it take to make my figurine?

Each figurine is handcrafted to order and takes approximately 12-15 business days to complete. After production, shipping takes 3-5 business days within the US.

What kind of photo should I upload?

For best results, upload a clear, well-lit photo with the subject facing forward. Natural lighting works best. The photo should be at least 1 MB in size.

Can I have multiple people in one figurine?

Yes! Our Couple, Family, Friends, and Mixed Style figurines can include multiple people. Provide a clear photo for each person.

What if I don't like the result?

We offer a 100% satisfaction guarantee. If you're not completely happy with your figurine, we'll remake it for free or provide a full refund.

FAQ

Q: Do you ship internationally?

Yes, we ship to over 40 countries worldwide. International shipping takes 7-15 business days and costs are calculated at checkout.

Frequently Asked Questions

Everything you need to know about our custom 3D figurines.

Ordering & Process

How do I order a custom figurine?

Simply choose your style, upload your photo, select size and quantity, then add to cart. Our team will contact you within 24 hours to discuss details.

How long does production take?

Production takes 12-15 business days after photo approval. Shipping varies by location (7-14 days standard, 3-5 days express).

Can I see a preview before production?

Yes! We provide a free 3D preview within 24 hours of receiving your photo. You can request unlimited revisions until you're satisfied.

Product Quality

What material are the figurines made from?

Our figurines are handcrafted from premium eco-friendly resin with vivid, fade-resistant colors. Each piece is hand-painted by expert artists.

How durable are the figurines?

Made from high-quality resin, our figurines are built to last. They're resistant to fading and cracking with proper care.

What sizes are available?

We offer 5 sizes: 2.4", 3.1", 3.9", 4.3", and 4.7". The most popular size is 3.9" for great detail and display presence.

Shipping & Returns

Do you ship internationally?

Yes! We ship worldwide to 40+ countries. All orders include tracking information.

What is your return policy?

We offer a 100% satisfaction guarantee. If you're not completely satisfied, contact us within 30 days for a free remake or full refund.

How do I contact customer support?

Email us at sales01@joyfulpop.com.cn or WhatsApp +86 138 2330 4476. We respond within 24 hours.

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